Política de reembolso

 

Last Updated: July 2026

By purchasing from Amariell and using this website, you acknowledge that you have read, understood, and agreed to this Return and Refund Policy, along with our Terms of Service, Shipping Policy, and Privacy Policy.

At Amariell, each order is handled with care and quality control. Our goal is to provide a fair and reasonable resolution for every valid concern. If there is an issue with your order, our support team will review the matter and determine the appropriate resolution in accordance with the terms below.

Because our jewelry is fulfilled internationally and handled under strict quality standards, returns, refunds, replacements, and exchanges are subject to the following conditions.

1. Return Authorization Required

Returns are not automatically accepted.

Customers must contact support@amariell.com and receive authorization before sending any item back. Items sent back without prior approval may be refused, returned to sender, or deemed ineligible for a refund, replacement, exchange, or store credit.

The mailing address listed on this website is for correspondence only and is not a return address.

2. Final Sale Items

The following items are final sale and are not eligible for return, refund, or exchange except where required by law:

  • Engraved or personalized jewelry
  • Customized items
  • Items that have been worn, used, altered, or damaged after delivery
  • Items returned due to incorrect size selection
  • Items returned for personal preference, change of mind, buyer’s remorse, or similar reasons

Exceptions may apply only if the item arrives damaged, defective, or materially different from what was ordered.

3. Sizing Responsibility

Customers are solely responsible for selecting the correct size before completing a purchase.

Any sizing guides, charts, or recommendations provided by Amariell are for general reference only and do not guarantee fit.

Amariell does not offer refunds, returns, or exchanges for incorrect size selection.

4. Damaged, Defective, Incorrect, or Missing Items

If your order arrives damaged, defective, incorrect, or missing items or components, you must contact support@amariell.com as soon as possible and within 30 days from the date the package is marked as delivered by the carrier and provide sufficient supporting evidence for review.

This evidence may include:

  • your order number
  • a clear description of the issue
  • clear photos of the item
  • clear photos of the packaging
  • clear photos of the shipping label
  • clear photos showing the condition in which the order arrived
  • any other information reasonably requested by Amariell to review the claim

Photo and evidence requirements are necessary to help verify the issue, coordinate with fulfillment partners or carriers, and determine eligibility for a resolution.

Claims submitted more than 30 days after the package is marked as delivered may be rejected. Claims may also be delayed, denied, or deemed ineligible if the customer does not provide sufficient evidence, does not follow claim instructions, or submits evidence that is incomplete, unclear, inconsistent, misleading, fraudulent, or abusive.

Submitting a request within 30 days does not guarantee approval. All requests are subject to review, evidence requirements, product condition, carrier information, fulfillment review, and the terms of this policy.

5. Resolution Process

Each case is reviewed individually.

Depending on the circumstances, available evidence, product availability, and carrier or fulfillment review, Amariell may, at its sole discretion, offer one of the following:

  • replacement
  • partial refund
  • full refund
  • store credit
  • other reasonable resolution where applicable

Amariell reserves the right to determine the most appropriate resolution for each approved claim.

Amariell also reserves the right to determine whether a physical return is required in any given case. In many cases, approved resolutions may be issued without requiring the item to be physically returned.

6. Refund Eligibility

Refunds may be considered when:

  • a product is confirmed to be defective
  • an incorrect item was delivered
  • a shipment is confirmed lost in transit after appropriate review
  • a replacement or other reasonable resolution cannot be completed

Refunds are not issued for:

  • change of mind
  • buyer’s remorse
  • incorrect size selection
  • delays outside our control
  • minor cosmetic, color, or finish variations that do not affect normal use
  • normal wear and tear
  • damage caused by misuse, improper handling, improper storage, accidents, or unauthorized repair or modification
  • dissatisfaction based on personal preference where the item is not defective
  • claims submitted without sufficient supporting evidence
  • claims submitted more than 30 days after the package is marked as delivered
  • claims that are incomplete, inconsistent, abusive, excessive, or fraudulent
  • Items that have been worn, used, altered, damaged, or handled in a way that affects resale condition
  • Items returned with opened, damaged, altered, or missing packaging
  • Items showing signs of wear, residue, scratches, bending, tarnish from use, missing stones caused after delivery, or customer-caused damage

Minor differences in color, stone tone, shine, finish, or appearance caused by lighting, screen settings, photography, or normal manufacturing variation are not considered defects unless the item is materially different from what was ordered.

Orders marked as delivered by the carrier will be reviewed on a case-by-case basis, and additional verification may be required.

Where a refund is approved, the refund will be issued to the original payment method unless otherwise required by law.

Original shipping charges are non-refundable unless otherwise required by law.

7. Return Shipping

If a return is approved, return instructions will be provided by our support team.

Returns may need to be sent to a fulfillment partner or other designated return location. Do not send any item back unless instructed by us in writing.

Customers are responsible for return shipping costs unless Amariell confirms that the item is defective, damaged, or incorrect.

We recommend using a tracked shipping method for any approved return. Amariell is not responsible for return shipments that are lost, delayed, damaged, or not received.

Unauthorized returns may be refused or may not qualify for a refund, replacement, exchange, or store credit.

8. LIFETIME ORDER & SHIPPING PROTECTION

Lifetime Order & Shipping Protection applies only when it is purchased or expressly included with an eligible order. Coverage is limited to the original purchaser and is non-transferable unless otherwise required by applicable law.

Lifetime Order & Shipping Protection includes:

Shipping protection for qualifying orders that are verified as lost or damaged while in transit.

A Limited Lifetime Product Warranty covering verified manufacturing defects during the reasonable usable life of the covered product.

For purposes of this policy, “lifetime” refers to the reasonable usable life of the covered product and does not mean the lifetime of the purchaser. The length of the product’s reasonable usable life may depend on the product type, materials, frequency of use, care, storage, and other relevant circumstances.

SHIPPING PROTECTION CLAIMS

Shipping protection claims must be submitted within 30 days after the package is marked as delivered or within 30 days after the final estimated delivery date if the package was not delivered.

Customers may be required to provide:

the applicable order number
proof of purchase
clear photographs or videos
photographs of the packaging and shipping label
carrier tracking information
written carrier confirmation
proof of identity
a signed non-receipt statement
a police report where reasonably appropriate
any other documentation reasonably necessary to investigate the claim

Packages marked as delivered by the carrier are not automatically considered lost or stolen. Such claims will be reviewed individually and may require additional carrier or delivery verification.

Shipping protection does not cover:

incorrect or incomplete shipping information supplied by the customer
packages delivered to the address entered during checkout
packages redirected or forwarded at the customer’s request
delivery delays
customs delays
packages refused or abandoned by the customer
failed delivery attempts caused by the customer
loss or damage occurring after confirmed delivery
items removed, stolen, or misplaced after confirmed delivery unless Amariell expressly approves the claim
claims submitted outside the required timeframe
claims lacking sufficient supporting evidence
fraudulent, misleading, duplicative, abusive, or inconsistent claims

LIMITED LIFETIME PRODUCT WARRANTY

The Limited Lifetime Product Warranty applies only to verified manufacturing defects affecting the normal function or structural integrity of the covered product.

The Limited Lifetime Product Warranty does not cover:

normal wear and tear
scratches, dents, bending, or impact damage
tarnishing, fading, discoloration, or plating wear
minor cosmetic or finish variations
damage caused by water, moisture, chemicals, lotions, perfumes, cleaning products, sweat, or improper storage
lost stones caused by impact, misuse, or improper care
accidental damage
misuse, neglect, or improper handling
unauthorized repairs, alterations, or modifications
loss, theft, or misplacement of the product
damage caused by failure to follow applicable care instructions
items purchased from an unauthorized third party
claims lacking valid proof of purchase
fraudulent, misleading, duplicative, abusive, or inconsistent claims

CLAIM REVIEW AND RESOLUTION

Submitting a claim does not guarantee approval. Every claim is subject to verification, documentation requirements, product condition, carrier information, order history, and the terms of this policy.

For an approved claim, Amariell may provide, where permitted by applicable law:

repair
replacement with the same item
replacement with a reasonably comparable item
store credit
partial refund
full refund where required by applicable law
another reasonable resolution

Amariell will determine the appropriate resolution based on the circumstances of the approved claim, product availability, claim history, and applicable law.

Replacement products are subject to availability. If the original product is unavailable, Amariell may provide a reasonably comparable replacement or store credit based on the amount originally paid for the covered product.

A replacement does not restart or extend the original coverage period. Shipping fees, expedited fulfilment fees, gift packaging fees, and other optional service charges are not refundable unless otherwise required by applicable law.

Customers may not receive multiple refunds, replacements, credits, chargeback recoveries, or other forms of compensation for the same item, loss, defect, or incident.

To the fullest extent permitted by law, Amariell’s total responsibility under Lifetime Order & Shipping Protection will not exceed the original amount paid for the covered product.

Lifetime Order & Shipping Protection does not limit any consumer rights or remedies that cannot legally be excluded or restricted.

9. International Orders

Because Amariell fulfills orders internationally:

  • shipping timelines may vary
  • customs processing delays may occur
  • import duties, taxes, or fees may apply depending on the destination country
  • local carrier handling may vary by country or region

These conditions are outside our control and do not qualify as product defects or automatic grounds for a refund, return, or cancellation.

If an order is refused, abandoned, or returned due to unpaid customs charges, failed delivery, refusal to accept delivery, or failure to cooperate with carrier or customs requirements, any refund eligibility will be subject to review, and any applicable shipping charges, customs charges, return fees, or related costs may be deducted where permitted.

10. Non-Returnable Conditions

For hygiene, quality control, and anti-fraud reasons, Amariell may decline returns, refunds, exchanges, replacements, or store credit where an item shows signs of wear, use, tampering, damage after delivery, missing components, altered packaging, removed tags or protective materials, opened or damaged packaging, or any condition that makes the item unsuitable for resale.

Amariell may also decline a claim if the item appears to have been worn, used, handled excessively, altered, damaged after delivery, or returned in a condition that differs from the condition shown at delivery.

We may also deny claims where evidence suggests abuse of our policies, excessive refund activity, attempted fraud, repeated unsupported complaints, inconsistent evidence, or misuse of our policies or payment dispute process.

11. FRAUDULENT, ABUSIVE, DUPLICATE, OR UNSUPPORTED CLAIMS

Submitting a return, refund, replacement, warranty, shipping protection, missing-item, delivery, or payment dispute claim does not guarantee approval.

Amariell may delay or deny claims that are incomplete, inconsistent, misleading, unsupported, duplicative, excessive, abusive, fraudulent, or submitted in bad faith.

Amariell may require proof of purchase, photographs, videos, carrier documentation, delivery confirmation, proof of identity, original packaging, return tracking, signed statements, communication records, or other information reasonably necessary to investigate a claim.

Failure to provide requested information within a reasonable timeframe may result in the claim being closed or denied.

Customers may not receive duplicate compensation for the same order, product, loss, defect, or incident. This includes receiving or attempting to receive more than one refund, replacement, store credit, carrier payment, insurance payment, payment dispute recovery, or other form of compensation for the same claim.

If a payment dispute or chargeback is opened while an internal claim is under review, Amariell may pause the internal claim or resolution process where permitted by law to prevent duplicate recovery.

If Amariell has already issued a refund, replacement, store credit, or other resolution, the customer must accurately disclose that resolution to the applicable bank, card issuer, payment provider, carrier, or other reviewing party.

Where a payment dispute, chargeback, or other claim is submitted, Amariell may provide relevant records to the reviewing bank, card issuer, payment provider, carrier, fulfillment partner, or other authorized party. Such records may include order details, checkout records, policy acceptance records, shipping and delivery information, tracking records, customer communications, claim evidence, replacement records, and refund records, subject to applicable law and our Privacy Policy.

Amariell may refuse or cancel future orders from customers reasonably determined to have engaged in fraud, repeated policy abuse, excessive unsupported claims, duplicate recovery attempts, or bad-faith payment disputes, where permitted by applicable law.

Nothing in this section limits any rights that cannot legally be waived or restricted.

12. Consumer Protection Rights

Nothing in this policy is intended to limit any rights that cannot be excluded under applicable consumer protection laws.

Where local law grants non-waivable rights relating to faulty goods, goods not as described, or goods not fit for purpose, those rights will apply to the extent required by law.

13. Contact Support

To request assistance, contact:

Email: support@amariell.com

Please include:

  • your order number
  • a description of the issue
  • clear photo evidence if applicable
  • any other supporting documentation requested during review

Any request for a refund, replacement, or other resolution related to damage, defects, incorrect items, or missing items must be submitted within 30 days of the carrier showing the package as delivered. Requests submitted after that period may be denied.

Our support team will review your request and provide next steps where applicable.

14. POLICY ACCEPTANCE AND LIMITATION OF GUARANTEES

By completing a purchase, you confirm that you have had an opportunity to review and that you understand and agree to this Return and Refund Policy and any related policies referenced on our website.

Except for obligations expressly stated in this policy and rights that cannot legally be excluded or restricted, Amariell does not guarantee any specific return, refund, replacement, warranty, shipping protection, payment dispute, or claim outcome.

Submitting a request or claim does not create an automatic right to a refund, replacement, store credit, exchange, cancellation, reimbursement, or other compensation. Every request is subject to review, verification, evidence requirements, product condition, order records, carrier information, and applicable law.

If any part of this policy conflicts with a mandatory consumer protection law, the applicable mandatory law will control only to the extent of that conflict. The remaining provisions of this policy will continue to apply.