Política de envío
Last Updated: July 2026
This Shipping Policy explains how orders are processed, shipped, and delivered by Amariell ("we," "our," "us"). By placing an order, you acknowledge and agree to the terms below.
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1. ORDER PROCESSING
All orders are typically processed within 2 to 3 business days.
For purposes of this Shipping Policy, business days refer to Monday through Friday and exclude weekends and holidays. Business days start the day after your order is placed.
Processing includes order verification, quality review, packaging, and shipment preparation. Processing times may be longer during holidays, promotions, product launches, high order volume periods, or if additional review is required for an order.
Orders cannot be guaranteed to ship or arrive by a specific date unless expressly stated by Amariell in writing.
EXPEDITED FULFILMENT INCLUDED
Expedited Fulfilment Included means that eligible orders are placed into a priority processing queue, subject to order verification, inventory availability, operational capacity, and other applicable requirements. Expedited Fulfilment does not guarantee same-day processing, shipment by a specific date, faster carrier transportation, or delivery by a specific date. All expedited fulfilment, processing, shipping, and delivery timeframes are estimates only and are not guaranteed. Estimated timeframes may be affected by inventory availability, order volume, weekends, holidays, customs procedures, weather, carrier delays, incorrect shipping information, order verification, or other circumstances outside our reasonable control. A missed estimated timeframe does not automatically qualify an order for a refund, cancellation, replacement, reimbursement, or other compensation, except where required by applicable law.
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2. SHIPPING METHODS AND ESTIMATED DELIVERY TIMEFRAMES
Shipping timeframes begin after an order has been processed and shipped. All shipping timeframes are approximate and are not guaranteed. Estimated delivery timeframes after shipment:
UNITED STATES
Standard Shipping: 7 to 12 business days
Expedited Shipping: 5 to 8 business days
Free Shipping: Available on eligible orders of $50 USD or more and ships using the standard shipping timeframe.
CANADA
Standard Shipping: 7 to 10 business days
Expedited Shipping: 7 to 9 business days
Free Shipping: Available on eligible orders of $50 USD or more and ships using the standard shipping timeframe.
UNITED KINGDOM
Standard Shipping: 5 to 10 business days
Expedited Shipping: 4 to 7 business days
Free Shipping: Available on eligible orders of $50 USD or more and ships using the standard shipping timeframe.
GERMANY
Standard Shipping: 6 to 12 business days
Expedited Shipping: 4 to 7 business days
Free Shipping: Available on eligible orders of $50 USD or more and ships using the standard shipping timeframe.
FRANCE
Standard Shipping: 6 to 12 business days
Expedited Shipping: 4 to 7 business days
Free Shipping: Available on eligible orders of $50 USD or more and ships using the standard shipping timeframe.
AUSTRALIA
Standard Shipping: 5 to 12 business days
Free Shipping: Available on eligible orders of $50 USD or more and ships using the standard shipping timeframe.
DENMARK
Standard Shipping: 6 to 11 business days
Expedited Shipping: 5 to 7 business days
Free Shipping: Available on eligible orders of $50 USD or more and ships using the standard shipping timeframe.
ITALY
Standard Shipping: 6 to 10 business days
Expedited Shipping: 5 to 7 business days
Free Shipping: Available on eligible orders of $50 USD or more and ships using the standard shipping timeframe.
SWITZERLAND
Standard Shipping: 6 to 9 business days
Expedited Shipping: 5 to 8 business days
Free Shipping: Available on eligible orders of $50 USD or more and ships using the standard shipping timeframe.
NETHERLANDS
Standard Shipping: 6 to 10 business days
Expedited Shipping: 3 to 6 business days
Free Shipping: Available on eligible orders of $50 USD or more and ships using the standard shipping timeframe.
POLAND
Standard Shipping: 6 to 10 business days
Expedited Shipping: 6 to 8 business days
Free Shipping: Available on eligible orders of $50 USD or more and ships using the standard shipping timeframe.
Please note: Actual delivery times may vary depending on destination, carrier performance, customs procedures, local delivery conditions, weather events, seasonal demand, and other factors outside our control.
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3. TRACKING
Once your order has shipped, you will receive a tracking number by email. Please allow a few business days for tracking updates to appear.
Tracking updates are dependent on the carrier and may be delayed during international handoffs, local scanning delays, or periods of high shipping volume.
Customers are encouraged to monitor tracking and contact us if there appears to be a shipping issue.
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4. DELAYS
Delivery delays may occur due to factors outside our control, including carrier disruptions, customs processing, weather conditions, holiday congestion, local delivery service issues, labor disruptions, transportation interruptions, or force majeure events.
These situations do not automatically qualify for refunds, cancellations, or replacements and will be reviewed in accordance with our Returns & Refund Policy.
Amariell is not liable for carrier-related delays once an order has been dispatched.
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5. INCORRECT SHIPPING INFORMATION
Customers are responsible for providing a complete and accurate shipping address at checkout. If an incorrect, incomplete, or undeliverable address is submitted and the order has already been processed or shipped, we may be unable to make changes.
Amariell is not responsible for delivery issues, losses, failed delivery, or additional costs caused by incorrect address information entered by the customer.
If a package is returned due to an incorrect address, failed delivery attempts, refusal, or inability to deliver, reshipment may require the customer to pay a new shipping charge.
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6. LOST, STOLEN, OR DAMAGED PACKAGES
If your order arrives damaged, or if you believe it has been lost in transit, please contact us at support@amariell.com with your order number and any relevant photos or supporting details.
We will review the issue and work with the shipping carrier and fulfillment partner to determine the appropriate resolution where applicable.
Orders marked as delivered by the carrier will be reviewed on a case-by-case basis, and additional verification may be required.
LIFETIME ORDER & SHIPPING PROTECTION
Lifetime Order & Shipping Protection applies only when it is purchased or expressly included with an eligible order and is limited to the original purchaser. Shipping protection covers qualifying orders against verified loss or damage occurring while the package is in transit. Lifetime product protection covers verified manufacturing defects for the reasonable usable life of the covered product. The term “lifetime” refers to the reasonable usable life of the product and does not refer to the lifetime of the purchaser.
Claims require valid proof of purchase, the applicable order number, photographs or videos when requested, original packaging when reasonably available, and any other information reasonably necessary to investigate the claim. Failure to provide requested documentation or information may delay the review or result in the claim being denied.
Lifetime Order & Shipping Protection does not cover normal wear and tear, scratches, dents, tarnishing, fading, discoloration, plating wear, lost stones caused by impact or improper care, accidental damage, misuse, neglect, improper storage, exposure to chemicals, unauthorized repairs or modifications, theft or loss after confirmed delivery, packages delivered to an incorrect address provided by the customer, or damage caused by failure to follow applicable care instructions.
Claims involving packages marked as delivered are not automatically approved and may require additional verification, including confirmation from the carrier, delivery photographs, a police report, proof of identity, or other supporting information where reasonably appropriate.
For approved claims, Amariell may provide a repair, replacement with the same or a comparable item, or store credit, as determined by Amariell and permitted by applicable law. Refunds are not guaranteed under this protection. To the fullest extent permitted by law, Amariell’s total responsibility for an approved claim will not exceed the original amount paid for the covered product. Lifetime Order & Shipping Protection does not limit any consumer rights that cannot legally be excluded or restricted.
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7. CUSTOMS, DUTIES, AND TAXES
For eligible international destinations where Delivered Duty Paid shipping is used, applicable import duties and taxes may be handled through the shipping service before delivery.
However, customs procedures, import rules, tax treatment, and carrier requirements may vary by destination. Amariell is not responsible for customs delays, local clearance delays, delivery holds, refused shipments, incorrect address issues, or carrier-related delivery problems outside our control.
If a shipment is refused, abandoned, returned, or delayed due to customs clearance, unpaid fees, import-related issues, failed delivery attempts, or the customer’s failure to cooperate with the carrier, any refund eligibility will be subject to our Returns & Refund Policy. Any applicable shipping charges, return shipping charges, customs charges, carrier fees, or related costs may be deducted where permitted.
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8. RETURNS RELATED TO SHIPPING
Shipping-related issues do not automatically qualify an order for a return, refund, or cancellation.
All returns, refunds, exchanges, and related eligibility are governed by our Returns & Refund Policy.
Any mailing address listed on our website or in our policies is for correspondence purposes only and is not automatically a return address. Customers must contact us first and receive authorization and instructions before sending any item back.
Unauthorized returns may be refused or may not qualify for a refund or replacement.
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9. POLICY ACCEPTANCE
By placing an order with Amariell, you acknowledge and agree to the terms outlined in this Shipping Policy, as well as any related policies referenced on our website.
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10. CONTACT
For shipping-related questions, please contact us at support@amariell.com.