Frequently Asked Questions
1. How long does shipping take and do you offer FREE shipping?
Orders are typically processed within 2–3 business days before shipment. After your order ships, delivery times vary by destination and shipping method.
We offer FREE standard shipping on eligible orders over $50 USD! Available shipping options and estimated delivery times will be shown at checkout.
2. Will my jewelry tarnish or cause allergies?
Our jewelry is designed with quality, comfort, and everyday beauty in mind. Material details are listed on each product page, and we recommend reviewing them before ordering, especially if you have sensitive skin or known metal allergies.
To help keep your jewelry looking its best, avoid long exposure to water, lotions, perfumes, sweat, harsh chemicals, or abrasive surfaces. Store it in a dry place when not in use.
3. Is my payment information secure?
Yes! Payments are processed through secure, trusted payment providers, and your personal/payment information is protected using secure checkout technology.
4. What if my order arrives damaged or incorrect?
Please contact us at support@amariell.com within 30 days of delivery with your order number and clear photos or videos of the item, packaging, and shipping label.
Once reviewed, our support team will help determine the appropriate resolution.
5. Can I return or exchange my order?
Returns and exchanges are reviewed on a case-by-case basis and must be approved by our support team before anything is sent back.
Items must be unused, unworn, and in their original condition. Return shipping costs are the customer’s responsibility unless we confirm the item arrived damaged, defective, or incorrect.
6. How can I track my order?
Once your order ships, you’ll receive a tracking number by email. Please allow a few business days for tracking updates to appear, as carriers may take time to scan and update packages.
7. Why hasn’t my tracking updated yet?
Tracking may take time to update, especially during international handoffs, local carrier scans, weekends, holidays, or high-volume shipping periods.
If your tracking has not updated for an extended period, contact us and we’ll review it for you.
8. How do I know my ring size?
Please use our ring size guide before ordering and confirm the exact finger you plan to wear the ring on.
Ring fit can vary from person to person, so we recommend double-checking your size before placing your order!
9. What materials are your rings made from?
Our promise rings are made with 925 sterling silver.
Some styles may include gold-tone or rose-gold-tone finishes, but the main ring material for our promise rings is 925 sterling silver. Each ring is made to feel meaningful, comfortable, and special enough for everyday wear or gifting.
For the best care, we recommend keeping your ring away from harsh chemicals, perfumes, lotions, and excessive moisture when possible.
10. Can I cancel or change my order after placing it?
Please contact us as soon as possible. Orders can only be changed or canceled before they enter processing.
Once an order has started processing or has shipped, we may no longer be able to make changes.
11. Do you ship internationally?
Yes. We currently ship to select countries. Shipping availability, rates, and available methods will be shown at checkout based on your location.
12. Will I have to pay customs duties or import taxes?
International orders may be subject to customs duties, import taxes, or other fees depending on your country. These charges are the customer’s responsibility.
13. What happens if I entered the wrong shipping address?
Please contact us immediately if you entered the wrong address.
Customers are responsible for entering a complete and accurate shipping address at checkout. If an order has already been processed or shipped, we may be unable to make changes.
14. What if my package is marked as delivered but I can’t find it?
Please first check with household members, neighbors, building management, your mailbox area, or your local carrier.
If you still can’t locate it, contact us and we’ll review the situation on a case-by-case basis.
15. Do you offer expedited shipping?
Yes, expedited shipping may be available depending on your destination. Available shipping methods and rates will be shown at checkout.
16. How do I contact customer support?
You can reach us at support@amariell.com. Please include your order number and as much detail as possible so we can assist you faster.