Refund policy

 

Last Updated: April 2026

By purchasing from Amariell and using this website, you acknowledge that you have read, understood, and agreed to this Return and Refund Policy, along with our Terms of Service, Shipping Policy, and Privacy Policy.

At Amariell, each order is handled with care and quality control. Our goal is to provide a fair and reasonable resolution for every valid concern. If there is an issue with your order, our support team will review the matter and determine the appropriate resolution in accordance with the terms below.

Because our jewelry is fulfilled internationally and handled under strict quality standards, returns, refunds, replacements, and exchanges are subject to the following conditions.

1. Return Authorization Required

Returns are not automatically accepted.

Customers must contact support@amariell.com and receive authorization before sending any item back. Items sent back without prior approval may be refused, returned to sender, or deemed ineligible for a refund, replacement, exchange, or store credit.

The mailing address listed on this website is for correspondence only and is not a return address.

2. Final Sale Items

The following items are final sale and are not eligible for return, refund, or exchange except where required by law:

  • Engraved or personalized jewelry
  • Customized items
  • Items that have been worn, used, altered, or damaged after delivery
  • Items returned due to incorrect size selection
  • Items returned for personal preference, change of mind, buyer’s remorse, or similar reasons

Exceptions may apply only if the item arrives damaged, defective, or materially different from what was ordered.

3. Sizing Responsibility

Customers are solely responsible for selecting the correct size before completing a purchase.

Any sizing guides, charts, or recommendations provided by Amariell are for general reference only and do not guarantee fit.

Amariell does not offer refunds, returns, or exchanges for incorrect size selection.

4. Damaged, Defective, Incorrect, or Missing Items

If your order arrives damaged, defective, incorrect, or missing items or components, you must contact support@amariell.com as soon as possible and within 30 days from the date the package is marked as delivered by the carrier and provide sufficient supporting evidence for review.

This evidence may include:

  • your order number
  • a clear description of the issue
  • clear photos of the item
  • clear photos of the packaging
  • clear photos of the shipping label
  • clear photos showing the condition in which the order arrived
  • any other information reasonably requested by Amariell to review the claim

Photo and evidence requirements are necessary to help verify the issue, coordinate with fulfillment partners or carriers, and determine eligibility for a resolution.

Claims submitted more than 30 days after the package is marked as delivered may be rejected. Claims may also be delayed, denied, or deemed ineligible if the customer does not provide sufficient evidence, does not follow claim instructions, or submits evidence that is incomplete, unclear, inconsistent, misleading, fraudulent, or abusive.

Submitting a request within 30 days does not guarantee approval. All requests are subject to review, evidence requirements, product condition, carrier information, fulfillment review, and the terms of this policy.

5. Resolution Process

Each case is reviewed individually.

Depending on the circumstances, available evidence, product availability, and carrier or fulfillment review, Amariell may, at its sole discretion, offer one of the following:

  • replacement
  • partial refund
  • full refund
  • store credit
  • other reasonable resolution where applicable

Amariell reserves the right to determine the most appropriate resolution for each approved claim.

Amariell also reserves the right to determine whether a physical return is required in any given case. In many cases, approved resolutions may be issued without requiring the item to be physically returned.

6. Refund Eligibility

Refunds may be considered when:

  • a product is confirmed to be defective
  • an incorrect item was delivered
  • a shipment is confirmed lost in transit after appropriate review
  • a replacement or other reasonable resolution cannot be completed

Refunds are not issued for:

  • change of mind
  • buyer’s remorse
  • incorrect size selection
  • delays outside our control
  • minor cosmetic, color, or finish variations that do not affect normal use
  • normal wear and tear
  • damage caused by misuse, improper handling, improper storage, accidents, or unauthorized repair or modification
  • dissatisfaction based on personal preference where the item is not defective
  • claims submitted without sufficient supporting evidence
  • claims submitted more than 30 days after the package is marked as delivered
  • claims that are incomplete, inconsistent, abusive, excessive, or fraudulent
  • Items that have been worn, used, altered, damaged, or handled in a way that affects resale condition
  • Items returned with opened, damaged, altered, or missing packaging
  • Items showing signs of wear, residue, scratches, bending, tarnish from use, missing stones caused after delivery, or customer-caused damage

Minor differences in color, stone tone, shine, finish, or appearance caused by lighting, screen settings, photography, or normal manufacturing variation are not considered defects unless the item is materially different from what was ordered.

Orders marked as delivered by the carrier will be reviewed on a case-by-case basis, and additional verification may be required.

Where a refund is approved, the refund will be issued to the original payment method unless otherwise required by law.

Original shipping charges are non-refundable unless otherwise required by law.

7. Return Shipping

If a return is approved, return instructions will be provided by our support team.

Returns may need to be sent to a fulfillment partner or other designated return location. Do not send any item back unless instructed by us in writing.

Customers are responsible for return shipping costs unless Amariell confirms that the item is defective, damaged, or incorrect.

We recommend using a tracked shipping method for any approved return. Amariell is not responsible for return shipments that are lost, delayed, damaged, or not received.

Unauthorized returns may be refused or may not qualify for a refund, replacement, exchange, or store credit.

8. Shipping Protection

Shipping protection may be offered as an optional add-on at checkout.

If selected, it may allow the order to receive additional review options or support if a package is lost in transit, damaged during delivery, or stolen after confirmed delivery, subject to review.

Resolution may include replacement, refund, store credit, or other assistance where applicable.

Shipping protection does not function as insurance, does not guarantee delivery outcomes, and does not create an automatic right to a refund or replacement. Carrier review, photo evidence, or additional documentation may still be required.

Orders without shipping protection may still be reviewed for support, but resolution timelines may be longer and subject to standard review procedures.

9. International Orders

Because Amariell fulfills orders internationally:

  • shipping timelines may vary
  • customs processing delays may occur
  • import duties, taxes, or fees may apply depending on the destination country
  • local carrier handling may vary by country or region

These conditions are outside our control and do not qualify as product defects or automatic grounds for a refund, return, or cancellation.

If an order is refused, abandoned, or returned due to unpaid customs charges, failed delivery, refusal to accept delivery, or failure to cooperate with carrier or customs requirements, any refund eligibility will be subject to review, and any applicable shipping charges, customs charges, return fees, or related costs may be deducted where permitted.

10. Non-Returnable Conditions

For hygiene, quality control, and anti-fraud reasons, Amariell may decline returns, refunds, exchanges, replacements, or store credit where an item shows signs of wear, use, tampering, damage after delivery, missing components, altered packaging, removed tags or protective materials, opened or damaged packaging, or any condition that makes the item unsuitable for resale.

Amariell may also decline a claim if the item appears to have been worn, used, handled excessively, altered, damaged after delivery, or returned in a condition that differs from the condition shown at delivery.

We may also deny claims where evidence suggests abuse of our policies, excessive refund activity, attempted fraud, repeated unsupported complaints, inconsistent evidence, or misuse of our policies or payment dispute process.

11. Consumer Protection Rights

Nothing in this policy is intended to limit any rights that cannot be excluded under applicable consumer protection laws.

Where local law grants non-waivable rights relating to faulty goods, goods not as described, or goods not fit for purpose, those rights will apply to the extent required by law.

12. Contact Support

To request assistance, contact:

Email: support@amariell.com

Please include:

  • your order number
  • a description of the issue
  • clear photo evidence if applicable
  • any other supporting documentation requested during review

Any request for a refund, replacement, or other resolution related to damage, defects, incorrect items, or missing items must be submitted within 30 days of the carrier showing the package as delivered. Requests submitted after that period may be denied.

Our support team will review your request and provide next steps where applicable.

13. Policy Acceptance

By completing a purchase, you confirm that you understand and agree to this Return and Refund Policy and any related policies referenced on our website.